Systematix

Systematix is currently seeking a Business Analyst for our client, a major provincial utility organization, to support the delivery of a cloud-based contact centre transformation initiative within an enterprise IT environment.
ABOUT THE PROJECT:
Systematix is supporting a major provincial utility organization undertaking a strategic initiative to implement a cloud SaaS contact centre solution, including integration with enterprise systems and modernization of customer service capabilities.
This role requires an experienced IT Business Analyst to support project delivery by gathering and documenting business requirements, working across Agile and Waterfall methodologies, and coordinating with business, technical, vendor, and customer service stakeholders.
ABOUT THE RESPONSIBILITIES:

• Support delivery of a cloud-based contact centre implementation project
• Gather, analyze, and document business, functional, and non-functional requirements
• Facilitate stakeholder workshops, interviews, and working sessions
• Translate business needs into clear requirements, user stories, process flows, and acceptance criteria
• Support Agile and Waterfall project delivery activities
• Work with technical teams, vendors, and business stakeholders to validate solution requirements
• Support integration planning with enterprise systems and customer service platforms
• Assist with change, adoption, and operational readiness activities
• Support testing activities, UAT coordination, and requirements traceability
• Maintain documentation and deliverables in accordance with SaskPower standards
• Provide regular updates and support communication across business and technical teams
• Help ensure the solution supports contact centre and customer service objectives

REQUIREMENTS:
Must-have:

• IIBA CBAP, PMI-PBA, or IIBA AAC certification (mandatory)
• Significant IT project experience as a Business Analyst
• Experience gathering and documenting business requirements
• Experience with Agile and Waterfall project methodologies
• Strong communication and customer service skills
• Ability to work with business and technical stakeholders in a customer-facing environment
• Ability to support documentation, traceability, testing, and delivery coordination

Nice-to-have:

• Experience with contact centre technology projects
• Knowledge of systems such as telephony, IVR, workforce management, or CRM integrations
• Experience with Azure DevOps
• Familiarity with cloud and SaaS solutions
• Experience supporting enterprise system integrations

ABOUT THE ROLE:

• Location: Onsite (Regina, Saskatchewan)
• Planned Start Date: June 1, 2026
• Planned End Date: December 31, 2027
• Duration: ~19 months (with potential for extension)
• Guaranteed Utilization: 100%

This is a long-term engagement, offering stability and continuity on a high-impact enterprise transformation initiative.
PAY DISCLOSURE:
Based on current Saskatchewan public-sector and utility market rates for IT Business Analysts:
Intermediate (6-9 years): $75-$90/hr
Senior (10+ years): $90-$105/hr

Compensation is commensurate with experience, certifications, and alignment with Saskatchewan public-sector market benchmarks.
AI DISCLOSURE:
Systematix may use artificial intelligence (AI) or other automated tools to support parts of the recruitment process. No automated tools make hiring decisions.
ABOUT SYSTEMATIX:
Systematix is one of Canada's largest privately owned national consulting and resourcing firms, providing consulting and staffing services across public and private sectors.
Systematix. Results Focused. People Driven.
 

BH 22143