We are Systematix and we are currently looking for a ServiceNow QA/Test Analyst for our life sciences client.
ABOUT THE PROJECT Our client is a global life sciences organization undertaking a large-scale ServiceNow transformation across multiple regions and operating companies. As part of a global initiative to modernize and standardize IT Service Management (ITSM), the organization is implementing ServiceNow as its enterprise platform for core ITSM capabilities while expanding its IT Operations Management (ITOM) footprint. The ServiceNow QA/Test Analyst will play a critical role in ensuring the quality, stability, and reliability of ServiceNow solutions delivered across the enterprise. Working closely with the Test Lead, Business Analysts, developers, architects, and business stakeholders, you will support end-to-end testing activities throughout the project lifecycle, helping ensure solutions meet business requirements, adhere to platform standards, and are ready for production deployment.
ABOUT THE RESPONSIBILITIES As the ServiceNow QA/Test Analyst, you will be responsible for validating ServiceNow functionality across the platform and ensuring solutions meet business, technical, and quality expectations before deployment. You will collaborate closely with the Test Lead, Business Analysts, developers, architects, and business stakeholders to develop and execute comprehensive testing strategies across ITSM and ITOM capabilities. The successful candidate will support all phases of testing, including functional, integration, regression, and User Acceptance Testing (UAT), while promoting best practices in quality assurance, defect management, test automation, and continuous process improvement.
Responsibilities include:
Develop and execute test scripts, test scenarios, and test cases supporting ServiceNow ITSM modules and ITOM Discovery across functional, integration, regression, end-to-end, and User Acceptance Testing (UAT) cycles
Collaborate with the Test Lead, Business Analysts, developers, architects, and business stakeholders to ensure testing activities align with approved business requirements, solution designs, and project objectives
Validate functionality across core ServiceNow modules including Incident, Problem, Change, Request, Service Catalog, Knowledge Management, CMDB, and ITOM capabilities
Ensure complete traceability between business requirements, user stories, test cases, test execution, and test results throughout the testing lifecycle
Coordinate testing activities with business subject matter experts, developers, architects, and process owners to ensure comprehensive solution validation
Manage the complete defect lifecycle, including defect logging, triage, prioritization, retesting, validation, and resolution tracking
Prepare and maintain test data while ensuring test environments remain stable, available, and suitable for execution activities
Support User Acceptance Testing (UAT) planning, execution, issue resolution, and business stakeholder engagement
Promote the adoption and effective use of the ServiceNow Automated Test Framework (ATF) and support test automation initiatives where appropriate
Produce comprehensive testing documentation including test plans, execution reports, quality metrics, defect summaries, and test closure reports
Ensure all testing activities align with ITIL best practices, ServiceNow platform standards, and enterprise governance requirements
Identify opportunities to improve testing methodologies, quality assurance processes, and overall delivery effectiveness through continuous improvement initiatives
ABOUT THE QUALIFICATIONS
5+ years of experience in software testing or quality assurance, including experience supporting enterprise ServiceNow implementations
Hands-on experience testing ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB
Experience supporting or testing ITOM capabilities, including Discovery, is considered a strong asset
Experience developing test plans, test scenarios, test scripts, and traceability matrices
Strong understanding of functional, integration, regression, end-to-end, and User Acceptance Testing (UAT)
Experience managing defects through their full lifecycle, including logging, prioritization, retesting, and validation
Experience using test management and defect tracking tools
Familiarity with the ServiceNow Automated Test Framework (ATF) is considered an asset
Strong understanding of ITIL principles and ServiceNow best practices
Excellent analytical, troubleshooting, and problem-solving skills
Strong organizational skills with exceptional attention to detail
Excellent written and verbal communication skills
Ability to work collaboratively within cross-functional, globally distributed project teams
ABOUT THE ROLE Location: Remote Duration: 6-month contract with a high likelihood of extension Work hours: Full-time, aligned to eastern time zone business hours
AI DISCLOSURE We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions.
APPLY NOW If you are interested in finding out more, please contact us or submit your resume. If you know someone who meets these qualifications, please feel free to forward this opportunity.
ABOUT SYSTEMATIX Systematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest-caliber consulting solutions to a diverse client base across all levels of government and private industry. Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we value diverse cultures, perspectives, and experiences. Systematix Technology Consultants Inc. has adopted the Employment Equity Policy to promote the full participation and advancement of designated groups (women, Indigenous peoples, visible minorities, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act. Systematix. Solutions Focused. People Driven.
Senior System Testing/QA Specialist
We are Systematix and we are currently looking for a Senior Systems Testing / QA Specialist for our client.
ABOUT THE PROJECT: Our client is seeking a Senior Systems Testing / QA Specialist to lead quality assurance and automation testing across enterprise public sector solutions. The role supports the full SDLC, ensuring high-quality, accessible, secure, and reliable web and mobile applications through comprehensive testing strategies and automation.
ABOUT THE RESPONSIBILITIES:
Develop testing strategies, plans, scripts, cases, and test data
Lead defect triage and manage defects in Azure DevOps, ALM, JIRA, and Bugzilla
Develop automation scripts using Selenium, UFT, TestComplete, Postman, and similar tools
Integrate automated testing into CI/CD pipelines
Validate backend data using SQL queries
Perform JMeter/LoadRunner performance testing
Support Agile ceremonies and collaborate with developers, BAs, and PMs
Maintain testing documentation, metrics, release notes, and user documentation
Ensure compliance with AODA and accessibility standards
REQUIREMENTS: Must-have:
5–10 years QA experience in Agile/DevOps/Scrum
5–10 years automation and manual testing
Extensive regression, system, integration, UAT, security, penetration, and AODA testing
Azure DevOps test management
Strong Test Strategy, Test Plan, Test Case, and test data experience
Selenium, UFT, TestComplete, Postman
CI/CD experience
SQL backend validation
HTML5, WAI-ARIA, UX, accessibility remediation
Java/Angular familiarity
Excellent analytical and communication skills
Nice-to-have:
Ontario Public Sector experience
Contact centre testing
COTS testing
Information Management knowledge
Python, JavaScript, or Bash scripting
Bilingual testing
KNOWLEDGE TRANSFER:
Provide knowledge transfer to project teams
Document QA processes, automation assets, and operational procedures
Support transition planning
ABOUT THE ROLE: Location: Onsite – 222 Jarvis Street, Toronto, Ontario Duration: July 6, 2026 – March 31, 2027 Work Hours: 7.25 hours/day, Monday to Friday
PAY DISCLOSURE: The average hourly pay range for this field is as follows:
Junior: $65–$72/hr
Intermediate: $72–$76/hr
Senior: $76–$79.69/hr
Compensation is commensurate with these standards; exceptions may apply based on experience, automation expertise, accessibility testing, certifications, and market conditions.
AI DISCLOSURE: We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions.
APPLY NOW: If you are interested in finding out more, please contact us or submit your resume.
ABOUT SYSTEMATIX: Systematix is one of Canada's largest privately-owned National Consulting and Resourcing firms.
Systematix. Solution Focused. People Driven.
Junior Systems Testing/QA Specialist
We are Systematix and we are currently looking for a Junior Systems Testing / QA Specialist for our client.
ABOUT THE PROJECT: Our client is seeking a Junior Systems Testing / QA Specialist to support quality assurance and testing activities within a large public sector environment. The role supports Power Apps, COTS applications, APIs, and enterprise solutions while ensuring software quality, accessibility compliance, and successful project delivery.
Working closely with business analysts, developers, project managers, and stakeholders, the successful candidate will participate in planning, execution, defect management, automation, performance testing, user acceptance testing, and release support activities.
ABOUT THE RESPONSIBILITIES:
Provide advice on testing strategies, test plans, testing tools, and resource requirements
Develop and execute test plans, test scripts, test cases, and test data
Execute functional, integration, system, regression, performance, stress, load, and user acceptance testing
Document and manage defects using Azure DevOps, JIRA, ALM, and related tools
Support API testing activities using Postman
Support automated testing and CI/CD testing processes
Validate data integrity, migration accuracy, and transformation activities
Collaborate with developers to troubleshoot and resolve defects
Participate in Agile ceremonies and sprint activities
Produce testing documentation, metrics, and status reports
Lead and support UAT activities and stakeholder sign-off
REQUIREMENTS: Must-have:
Hands-on experience supporting testing activities within Microsoft Power Apps environments
Experience working in Agile projects using Azure DevOps or JIRA
Hands-on experience using Postman for API testing
Experience contributing to QA documentation, test execution reporting, and test artifacts
Experience creating and executing functional and non-functional test cases
Knowledge of SDLC methodologies and QA best practices
Experience with system, integration, regression, and user acceptance testing
Knowledge of AODA accessibility requirements
Experience with SQL or query tools for backend testing
Strong analytical, communication, and problem-solving skills
Experience with Selenium, JMeter, LoadRunner, TestRail, or Zephyr
Knowledge of Python, JavaScript, or Bash
Experience with security testing
Experience with Curam, Siebel, or Oracle eBS
ABOUT THE ROLE: Location: Onsite – 5700 Yonge Street, Toronto, Ontario Duration: June 8, 2026 – March 31, 2027 Work hours: Full-time, Monday to Friday (7.25 hours/day) Security level: CRJMC
PAY DISCLOSURE: The average hourly pay range for this field is as follows:
Junior: $40–$47.11/hr
Intermediate: $47–$52/hr
Senior: $52–$58/hr
AI DISCLOSURE: We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions.
APPLY NOW: If you are interested in finding out more, please contact us or submit your resume. Or, if you know someone who meets these qualifications, please forward this assignment.
ABOUT SYSTEMATIX: Systematix is one of Canada's largest privately-owned consulting firms.
