Systematix is currently looking for a IT Support Engineer tohelp with the support of a diverse global IT Operations network, for one of the leaders in Life Sciences technologies.
ABOUT THE PROJECT Our client is one of the world’s leading Technology Solutions companies, with offices around the globe. Working as IT Support Engineer, you will be responsible for executive support over 100 corporate executives. This will include, system administration, development, security and support of all relevant IT infrastructure, systems and applications.
Your responsibilities in the role will be:
Endpoint Support
Provide comprehensive endpoint support for Corporate associates and executives, primarily using Dell Latitude devices.
Troubleshoot hardware and software issues as required
Windows 11 Troubleshooting
Microsoft Office Troubleshooting
Resolve Microsoft Office application related-issues
Help Troubleshoot Microsoft 365 back end issues
Assist associates with office on their mobile phones as needed
New Employee Onboarding and Endpoint Configuration
Work with HR to provide an all-encompassing onboarding presentation to new hires that outlines our policies and processes
Provision new endpoints using Windows Autopilot / Microsoft Intune
Cross-Functional Team Collaboration (HR / Finance / Etc)
Collaborate with various Teams within the organization to ensure that our solutions meet their needs
AV Systems Management and Troubleshooting
Manage and troubleshoot AV systems within the corporate office such as Microsoft Teams Rooms, Jabra Speakers, Jabra Headsets, etc.
Documentation and Knowledge Sharing
Create and maintain documentation which includes Standard Operating Procedures (SOPs), Standard Work, and Knowledge Base articles
Basic Network Troubleshooting
Conduct basic network troubleshooting at the corporate office, and provide smart hands support for the Network Engineering Team as required
Ticket Management
Monitor, manage, and complete incidents in Jira IT Service Management for all Corporate associates.
Global Collaboration
Participate/Lead in daily management meetings and support attainment of quality and delivery metrics within IT Operations
Work with IT Operations peers globally to coordinate support as necessary for other offices and traveling Corporate associates.
Work with Global Service to ensure quality of service
ABOUT THE QUALIFICATIONS
8+ of relevant experience
Senior-level experience in IT support is preferred, but candidates with exceptional soft skills/ professionalism and less experience will also be considered.
Excellent communication and interpersonal skills, including presentation experience.
Proficiency with Dell Latitude devices, Microsoft Office, and Windows operating systems.
Strong problem-solving and analytical skills.
Strong end user support and process experience
Self-motivated and able to work independently or lead a team effectively.
Prior experience with AV systems and network troubleshooting is an asset
Good judgment and strong analytical skills as well as follow-up and organizational skills
Strong written and verbal communication skills
ABOUT THE ROLE This is a 6-month hybrid contract role to be performed at our client’s site 3 days a week in the greater Boston area.
APPLY NOW If you are interested in finding out more please contact us or submit your resume to jobs@systematix.com.
ABOUT SYSTEMATIX Systematix is a Global Consulting and Resourcing firm head quartered in Canada with offices across North America and the United Kingdom. We provide the highest caliber consulting solutions to a diverse client base that includes all levels of Government and all Private Industry sectors.
Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we don’t just accept difference, we thrive on it and believe that diverse cultures, perspectives, and experiences enhance our workforce and bring value to our community. Systematix Technology Consultants Inc has adopted the Employment Equity Policy to promote the full participation and advancement of members of the designated groups (women, indigenous peoples, members of visible minority groups, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act in the Systematix Technology Consultants Inc workforce.
