We are Systematix and we are currently looking for a Junior Technical Analyst to provide hands-on IT operations and end-user support for one of our Life Sciences and Technology partners.
ABOUT THE PROJECT Our client is a global leader in life sciences and technology, with operations and teams around the world. Working as part of the Infrastructure Operations team, the Junior Technical Analyst will provide onsite support for day-to-day IT operations, including end-user support, system administration, infrastructure, security, and business applications. This is an excellent opportunity for an early-career IT professional to gain hands-on experience supporting users and technology within a complex, global enterprise environment.
ABOUT THE RESPONSIBILITIES
Provide end-user and administrative support for IT systems, applications, and infrastructure.
Respond to IT-related questions and provide technical guidance and assistance to users.
Troubleshoot and resolve hardware, software, operating system, and application issues.
Perform routine IT operations activities, including onsite equipment and system checks.
Configure, install, deploy, and support PCs, peripherals, and other IT equipment.
Assist with basic system administration and infrastructure support activities.
Ensure established IT procedures, security practices, and operational standards are followed.
Develop a working knowledge of department-specific applications and technologies.
Use an ITSM/Service Desk platform to document incidents, service requests, troubleshooting activities, and resolutions.
Escalate more complex technical issues to appropriate senior technical teams when required.
Maintain accurate support and technical documentation.
Collaborate with local and global IT teams to resolve issues and support business users.
Contribute to departmental service levels, key performance indicators, and continuous improvement initiatives.
ABOUT THE REQUIREMENTS
1+ years of experience providing end-user, desktop, help desk, or technical support.
1+ years of experience supporting PC applications, operating systems, and hardware.
Good working knowledge of PCs, IT hardware, and associated peripherals.
Good knowledge of Microsoft Windows operating systems and Microsoft Office applications.
Ability to troubleshoot common hardware, software, application, and connectivity issues.
Ability to use technical documentation and diagnostic tools to identify and resolve problems.
Familiarity with ITSM, Service Desk, incident management, or ticketing systems.
Strong customer service orientation and a willingness to assist users with varying levels of technical knowledge.
Sound judgment and strong analytical, organizational, and follow-up skills.
Strong written and verbal communication skills.
Ability to work independently while contributing effectively as part of a broader IT team.
PREFERRED QUALIFICATIONS
CompTIA A+ certification or equivalent technical certification.
Diploma, degree, or technical training in Information Technology, Computer Science, or a related discipline.
Previous experience supporting users within a corporate or enterprise IT environment.
Exposure to IT infrastructure, system administration, networking, or information security.
Experience working with ITSM or Service Desk platforms.
Experience supporting users within life sciences, medical technology, healthcare, or another regulated environment.
ABOUT THE ROLE This is an initial 6-month contract opportunity based in the San Jose, California area. This is a fully onsite position requiring regular interaction with business users and IT equipment at the client location. The successful candidate should be comfortable providing hands-on technical support and working collaboratively with both local and global IT teams.
AI DISCLOSURE As part of our recruitment process, Systematix may use artificial intelligence (AI) tools to assist with resume screening, candidate matching, and recruitment administration. All hiring decisions are ultimately made by our recruitment and hiring teams.
APPLY NOW If you are interested in finding out more, please contact us or submit your resume to jobs@systematix.com. Know someone who would be a great fit? We welcome referrals of qualified candidates and are always interested in connecting with talented IT professionals.
ABOUT SYSTEMATIX Systematix is a Canadian-owned Global Consulting and Resourcing firm with nearly 50 years of experience delivering technology solutions to clients across North America and the United Kingdom. We provide the highest-caliber consulting solutions to a diverse client base across all levels of government and private industry. Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we value diverse perspectives, experiences, and backgrounds.
Systematix. Solutions Focused. People Driven.
IT Operations Analyst
We are Systematix, and we are currently looking for a hands-on IT Operations Analyst to support global IT infrastructure and end-user technology services for one of our key Life Sciences clients.
ABOUT THE PROJECT Our client is a global leader in Life Sciences technologies, with operations and employees around the world. As part of its Client Technologies team, the organization is seeking an experienced IT Operations Analyst to support the reliability, security and day-to-day operation of its IT environment. The successful candidate will provide second-line technical support and infrastructure administration across end-user computing, local servers, networks, applications and manufacturing systems. This role will work closely with users, technical teams and management to resolve issues, support technology deployments and identify opportunities to improve operational performance.
ABOUT THE RESPONSIBILITIES
Provide second-line user and administrative support for IT systems, applications and infrastructure.
Diagnose and resolve hardware, software, operating system, network and peripheral-related issues.
Provide technical guidance to users and management regarding IT issues, requests and best practices.
Configure, install, deploy and support PCs and related peripherals.
Configure, deploy and support desktop management tools and services.
Implement and support network operating systems, infrastructure services and local server environments.
Support local manufacturing systems and associated business applications.
Perform routine maintenance and troubleshooting across relevant hardware, software and systems.
Monitor and complete daily backup activities in accordance with established procedures.
Develop and maintain desktop, server, backup and disaster recovery procedures.
Assist management with the development of desktop support and local server strategies.
Maintain knowledge of departmental applications and the broader PC/LAN computing environment.
Coordinate technology implementations, upgrades and rollouts.
Assist with equipment forecasting, planning and purchasing.
Perform system analysis and prepare utilization or operational reports as required.
Record incidents, requests and support activities accurately within the Service Desk system.
Identify opportunities to improve service quality, efficiency and operational effectiveness.
Support IT risk assessments and contribute to remediation activities.
Collaborate with global IT teams, vendors and business stakeholders to resolve technical and operational issues.
Provide occasional out-of-hours and public holiday support when required.
ABOUT THE QUALIFICATIONS
Associate degree, diploma or equivalent qualification in Information Technology, Computer Science or a related discipline.
Current and relevant professional IT certification.
At least four years of experience providing second-line desktop and end-user support.
At least four years of experience supporting PC applications, operating systems, hardware and peripherals.
Strong knowledge of Microsoft Windows operating systems and Microsoft Office applications.
Experience supporting desktop management tools, local servers and networked environments.
Ability to interpret technical documentation and use diagnostic tools to resolve hardware and software issues.
Experience supporting technology within a manufacturing, laboratory, Life Sciences or similarly regulated environment is an asset.
Understanding of backup, disaster recovery and IT risk-management practices.
Strong analytical, troubleshooting and decision-making skills.
Excellent follow-up, organizational and documentation skills.
Strong written and verbal communication skills.
Ability to work independently while contributing effectively within a team.
Willingness and ability to provide occasional out-of-hours and public holiday coverage.
ABOUT THE ROLE This is a six-month contract to be performed onsite at our client’s location in South East England.
APPLY NOW If you are interested in finding out more, please contact us or submit your CV to jobs@systematix.com.
ABOUT SYSTEMATIX Systematix is a global consulting and resourcing firm headquartered in Canada, with offices across North America and the United Kingdom. We provide high-calibre consulting solutions to a diverse client base that includes government organizations and private-sector companies across a broad range of industries. Systematix is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and believe that diverse cultures, perspectives and experiences strengthen our workforce and create value for our clients and communities.
