We’re seeking an experienced SAP Business Analyst to assist our client, a large public utility, in enhancing and supporting its enterprise SAP environment. This role focuses on requirements gathering, process analysis, solution configuration, and stakeholder collaboration to ensure that SAP systems continue to meet evolving business and operational needs. The successful candidate will play a key role in optimizing business processes, implementing best practices, and enabling digital transformation initiatives across the organization.
Location & Work Hours
Location: Regina, Saskatchewan (remote with periodic onsite visits)
Start/End: November 3, 2025 – June 30, 2028 (approx. 32 months)
Hours: Monday–Friday, 8:00 AM – 5:00 PM CST
Availability: Primarily remote, with occasional onsite meetings as required by the client.
Mandatory Education & Experience
Desired Certifications
Preferred Experience
Key Deliverables
About the Role
This multi-year contract is an integral part of our client’s enterprise modernization and SAP optimization initiatives. The SAP Business Analyst will collaborate with both technical teams and business stakeholders to ensure alignment between system capabilities and organizational goals. The ideal candidate combines a deep understanding of business processes with strong SAP functional expertise and analytical problem-solving skills.
About Systematix
Systematix is one of Canada’s largest privately owned national consulting and resourcing firms. We deliver high-caliber IT consulting solutions to governments and industries across the country. Systematix fosters a respectful, inclusive workplace that supports diversity, equity, and collaboration in every engagement.
We are Systematix and we are currently looking for a Project Business Analyst (Salesforce CRM Consolidation Project) to support the consolidation of legacy CRM systems into Salesforce Service and Sales Cloud for our client’s enterprise Salesforce Program.
ABOUT THE PROJECT
Our client is seeking two (2) experienced Project Business Analysts to join their Salesforce Program Delivery Team. The analysts will play key roles in a major CRM transformation initiative, consolidating a legacy CRM system into Salesforce Service and Sales Cloud.
Working across the full SDLC, the successful candidates will analyze and document current-state processes, define future-state workflows within Salesforce, and support the design, testing, and deployment of a new Retention Cloud application. This role requires a balance of analytical, technical, and facilitation skills — ideal for business analysts who thrive in fast-paced, collaborative project environments bridging business needs with Salesforce platform capabilities.
ABOUT THE RESPONSIBILITIES
The Project Business Analyst will:
Requirements Discovery & Process Mapping
• Analyze existing business processes from the legacy CRM and current Salesforce implementations.
• Reverse engineer system logic, workflows, and integrations to document “as-is” process maps.
• Collaborate with business stakeholders to define and validate “to-be” processes for the new Retention Cloud application.
• Create detailed documentation including user stories, acceptance criteria, use cases, process flows, and data mappings.
Solution Design Collaboration
• Partner with Solution Architects to translate business requirements into technical design recommendations.
• Review and validate proposed designs to ensure business alignment and scalability.
• Support configuration and integration discussions with Salesforce and MuleSoft teams.
• Contribute to data mapping and migration requirements from legacy CRM to Salesforce.
Stakeholder Engagement & Communication
• Engage with operations, retention, and sales teams to clarify requirements and validate proposed solutions.
• Facilitate workshops, demos, and working sessions to confirm functionality and design acceptance.
• Serve as a liaison between business users, project management, and technical teams.
Testing & Deployment Support
• Develop and execute test cases and support UAT cycles.
• Validate end-to-end workflows in Salesforce to confirm process accuracy and data integrity.
• Assist in coordinating deployment activities and production verification.
Documentation & Change Management
• Maintain comprehensive documentation for processes, mappings, and configurations.
• Support the creation of training or reference materials for end users.
• Track and communicate change impacts to business stakeholders.
ABOUT THE ROLE
• Location: Greater Toronto Area (Hybrid)
• Department: Salesforce Program Delivery Team
• Type: Full-time hybrid contract role with an objective of permanent conversion (not guaranteed)
• Duration: 6 months (expected end date: March 2026)
• Start Date: As soon as possible
QUALIFICATIONS
• 4–7 years of Business Analyst experience in CRM or enterprise system projects.
• Minimum 2 years of hands-on Salesforce experience (Service Cloud and/or Sales Cloud).
• Strong background in business process mapping, gap analysis, and requirements elicitation.
• Proven experience supporting large-scale system replacement or migration projects.
• Solid understanding of the Salesforce data model, objects, and declarative capabilities.
• Excellent communication and facilitation skills with technical and business audiences.
NICE-TO-HAVE EXPERIENCE
• Familiarity with MuleSoft integrations or API-based data flows.
• Experience in energy or utilities industries.
• Salesforce Administrator or Business Analyst certification.
• Experience with Azure DevOps for backlog management and documentation.
• Exposure to data migration testing and validation methods.
TOOLS & ENVIRONMENT
• Salesforce (Service Cloud, Sales Cloud, Retention Cloud App)
• Azure DevOps (for requirements, stories, and testing)
• Lucidchart (for process mapping and data flows)
• MS Teams (collaboration and workshops)
• Agile / Iterative project delivery methodology
SOFT SKILLS
• Analytical and detail-oriented with strong problem-solving skills.
• Comfortable working in a fast-paced, delivery-driven project environment.
• Collaborative and flexible — willing to “jump in” to support multiple workstreams.
• Strong interpersonal skills and business acumen.
• Self-motivated and capable of operating independently when needed.
APPLY NOW
If you are interested in finding out more, please contact us or submit your resume. Or, if you know someone who meets these qualifications, please forward this assignment.
ABOUT SYSTEMATIX
Systematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest caliber consulting solutions to a diverse client base that includes all levels of Government and all Private Industry sectors.
Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we don’t just accept difference, we thrive on it and believe that diverse cultures, perspectives, and experiences enhance our workforce and bring value to our community. Systematix Technology Consultants Inc has adopted the Employment Equity Policy to promote the full participation and advancement of members of the designated groups (women, indigenous peoples, members of visible minority groups, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act in the Systematix Technology Consultants Inc workforce.
We are Systematix and we are currently looking for a Project Business Analyst (Salesforce CRM Consolidation Project) to support the consolidation of legacy CRM systems into Salesforce Service and Sales Cloud for our client’s enterprise Salesforce Program.
ABOUT THE PROJECT
Our client is seeking two (2) experienced Project Business Analysts to join their Salesforce Program Delivery Team. The analysts will play key roles in a major CRM transformation initiative, consolidating a legacy CRM system into Salesforce Service and Sales Cloud.
Working across the full SDLC, the successful candidates will analyze and document current-state processes, define future-state workflows within Salesforce, and support the design, testing, and deployment of a new Retention Cloud application. This role requires a balance of analytical, technical, and facilitation skills — ideal for business analysts who thrive in fast-paced, collaborative project environments bridging business needs with Salesforce platform capabilities.
ABOUT THE RESPONSIBILITIES
The Project Business Analyst will:
Requirements Discovery & Process Mapping
• Analyze existing business processes from the legacy CRM and current Salesforce implementations.
• Reverse engineer system logic, workflows, and integrations to document “as-is” process maps.
• Collaborate with business stakeholders to define and validate “to-be” processes for the new Retention Cloud application.
• Create detailed documentation including user stories, acceptance criteria, use cases, process flows, and data mappings.
Solution Design Collaboration
• Partner with Solution Architects to translate business requirements into technical design recommendations.
• Review and validate proposed designs to ensure business alignment and scalability.
• Support configuration and integration discussions with Salesforce and MuleSoft teams.
• Contribute to data mapping and migration requirements from legacy CRM to Salesforce.
Stakeholder Engagement & Communication
• Engage with operations, retention, and sales teams to clarify requirements and validate proposed solutions.
• Facilitate workshops, demos, and working sessions to confirm functionality and design acceptance.
• Serve as a liaison between business users, project management, and technical teams.
Testing & Deployment Support
• Develop and execute test cases and support UAT cycles.
• Validate end-to-end workflows in Salesforce to confirm process accuracy and data integrity.
• Assist in coordinating deployment activities and production verification.
Documentation & Change Management
• Maintain comprehensive documentation for processes, mappings, and configurations.
• Support the creation of training or reference materials for end users.
• Track and communicate change impacts to business stakeholders.
ABOUT THE ROLE
• Location: Greater Toronto Area (Hybrid)
• Department: Salesforce Program Delivery Team
• Type: Full-time hybrid contract role with an objective of permanent conversion (not guaranteed)
• Duration: 6 months (expected end date: March 2026)
• Start Date: As soon as possible
QUALIFICATIONS
• 4–7 years of Business Analyst experience in CRM or enterprise system projects.
• Minimum 2 years of hands-on Salesforce experience (Service Cloud and/or Sales Cloud).
• Strong background in business process mapping, gap analysis, and requirements elicitation.
• Proven experience supporting large-scale system replacement or migration projects.
• Solid understanding of the Salesforce data model, objects, and declarative capabilities.
• Excellent communication and facilitation skills with technical and business audiences.
NICE-TO-HAVE EXPERIENCE
• Familiarity with MuleSoft integrations or API-based data flows.
• Experience in energy or utilities industries.
• Salesforce Administrator or Business Analyst certification.
• Experience with Azure DevOps for backlog management and documentation.
• Exposure to data migration testing and validation methods.
TOOLS & ENVIRONMENT
• Salesforce (Service Cloud, Sales Cloud, Retention Cloud App)
• Azure DevOps (for requirements, stories, and testing)
• Lucidchart (for process mapping and data flows)
• MS Teams (collaboration and workshops)
• Agile / Iterative project delivery methodology
SOFT SKILLS
• Analytical and detail-oriented with strong problem-solving skills.
• Comfortable working in a fast-paced, delivery-driven project environment.
• Collaborative and flexible — willing to “jump in” to support multiple workstreams.
• Strong interpersonal skills and business acumen.
• Self-motivated and capable of operating independently when needed.
APPLY NOW
If you are interested in finding out more, please contact us or submit your resume. Or, if you know someone who meets these qualifications, please forward this assignment.
ABOUT SYSTEMATIX
Systematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest caliber consulting solutions to a diverse client base that includes all levels of Government and all Private Industry sectors.
Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we don’t just accept difference, we thrive on it and believe that diverse cultures, perspectives, and experiences enhance our workforce and bring value to our community. Systematix Technology Consultants Inc has adopted the Employment Equity Policy to promote the full participation and advancement of members of the designated groups (women, indigenous peoples, members of visible minority groups, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act in the Systematix Technology Consultants Inc workforce.
We’re currently seeking a skilled Business Analyst to support our client, a major provincial energy utility, in delivering critical business and technology transformation initiatives. This role will have a strong focus on Microsoft 365 platforms and tools, supporting enterprise-level IT projects, digital workplace adoption, and business process optimization.
The successful candidate will demonstrate expertise in business analysis, solution delivery, and stakeholder engagement within complex, regulated environments such as utilities or energy.
• Location: Onsite/Hybrid in Regina, Saskatchewan
• Start Date: October 1, 2025
• End Date: March 31, 2027
• Hours: Monday to Friday, 8:00 AM – 5:00 PM CST
• Post-secondary degree or diploma in Business Administration, Computer Science, Engineering, or related field
• Minimum 5+ years of experience in:
– Business analysis and requirements gathering
– IT project delivery in large enterprise environments
– Stakeholder engagement and process documentation
– Implementing and supporting Microsoft 365 solutions (Teams, SharePoint, OneDrive, Power Platform, Exchange Online)
• Demonstrated experience in regulated sectors (e.g., utilities, government, energy)
• CBAP (Certified Business Analysis Professional)
• PMP (Project Management Professional)
• ITIL Foundation or other service management framework
• Microsoft 365-related certifications are considered an asset:
– Microsoft Certified: Power Platform Fundamentals
– Microsoft Certified: Teams Administrator Associate
– Microsoft Certified: Power BI Data Analyst Associate
• Hands-on experience in Microsoft 365 adoption, migration, and optimization projects
• Familiarity with Power BI, Visio, Power Automate, ServiceNow, and other M365-integrated platforms
• Exposure to utility business operations and regulatory compliance
• Ability to work effectively in hybrid or onsite environments
• Exceptional communication and documentation skills for both technical and executive audiences
• Documented business requirements and functional specifications
• Stakeholder analysis and engagement strategy
• Development of Microsoft 365 adoption plans (Teams, SharePoint, Power Platform)
• Project status reporting and scheduling
• Risk and impact assessments specific to M365 integration
• Transition planning, training documentation, and post-implementation support
This contract role supports our client’s strategic business and IT initiatives, with a focus on Microsoft 365 transformation projects. The ideal candidate is analytical, delivery-focused, and highly collaborative, capable of managing multiple streams of business and technical work while driving forward project milestones.
Systematix is one of Canada’s largest privately owned national consulting and resourcing firms. We deliver high-caliber IT consulting solutions to all levels of government and industries across the country. We proudly support diversity, inclusion, and employment equity, and foster a respectful, inclusive workplace.
