We are Systematix and we are currently looking for a Senior ServiceNow Developer (ITOM) for our life sciences client.
ABOUT THE PROJECT Our client is a global life sciences organization undertaking a large-scale ServiceNow transformation across multiple regions and operating companies. As part of a global initiative to modernize and standardize IT Service Management (ITSM), the organization is implementing ServiceNow as its enterprise platform for core ITSM capabilities while expanding its IT Operations Management (ITOM) footprint. The Senior ServiceNow Developer (ITSM & ITOM) will play a critical role in designing, developing, and implementing enterprise ServiceNow solutions that extend beyond core ITSM into ITOM capabilities including Discovery, CMDB, CSDM, Service Mapping, and infrastructure integrations. Working closely with Enterprise Architects, Business Analysts, Platform Teams, and Infrastructure teams, you will deliver scalable, secure, and highly integrated solutions that improve operational visibility, automation, and service delivery across the enterprise.
ABOUT THE RESPONSIBILITIES As the Senior ServiceNow Developer (ITSM & ITOM), you will lead the development and configuration of complex ServiceNow solutions while providing technical expertise across both ITSM and ITOM capabilities. You will collaborate with cross-functional teams to translate business and infrastructure requirements into scalable technical solutions while ensuring alignment with enterprise architecture, platform governance, and ServiceNow best practices.
Responsibilities include:
Develop, configure, and customize ServiceNow applications, workflows, business rules, client scripts, UI policies, and automation across both ITSM and ITOM modules
Design, build, and support core ServiceNow modules including Incident, Problem, Major Incident Management (MIM), Change, Request, Service Catalog, Knowledge Management, CMDB, CSDM, Discovery, Service Mapping, and Event Management
Design and implement integrations between ServiceNow and enterprise monitoring, infrastructure, cloud, and third-party platforms using REST APIs, SOAP web services, IntegrationHub, and MID Servers
Design, deploy, administer, and optimize MID Server architecture, ensuring scalability, security, and high availability
Support CMDB strategy through development of data models, relationships, reconciliation processes, and CSDM alignment
Collaborate with Enterprise Platform teams and Solution Architects to ensure solutions align with enterprise architecture standards and ServiceNow platform governance
Translate business and operational requirements into scalable technical designs and implementation plans
Perform advanced platform administration activities including security configuration, ACLs, roles, groups, and Service Portal administration
Develop and execute unit testing while supporting system integration testing, regression testing, and quality assurance activities
Troubleshoot complex platform, integration, and infrastructure issues while identifying opportunities for optimization and automation
Produce and maintain technical documentation including solution designs, configuration records, integration specifications, and operational procedures
Apply ITIL principles, ServiceNow best practices, and enterprise governance standards to improve service delivery and platform performance
Identify opportunities to expand automation, improve operational efficiency, and enhance platform capabilities through continuous improvement initiatives
ABOUT THE QUALIFICATIONS
7+ years of hands-on ServiceNow development experience within large enterprise environments
Strong experience developing solutions across both ServiceNow ITSM and ITOM modules
Hands-on experience implementing Discovery, CMDB, CSDM, Service Mapping, and Event Management
Experience designing, deploying, and supporting MID Server architecture and integrations
Advanced proficiency with JavaScript, Glide APIs, Business Rules, Client Scripts, UI Policies, Flow Designer, IntegrationHub, and ServiceNow development best practices
Strong experience developing integrations using REST APIs, SOAP web services, cloud connectors, and enterprise integration technologies
Solid understanding of enterprise infrastructure, cloud platforms, networking, and monitoring technologies
Strong understanding of ITIL principles and enterprise service management practices
Experience participating in Agile software development methodologies
Excellent analytical, troubleshooting, and problem-solving skills
Excellent written and verbal communication skills
Ability to collaborate effectively across globally distributed technical and business teams
ServiceNow Certified System Administrator (CSA) certification is preferred
ServiceNow Certified Application Developer (CAD) certification is preferred
ServiceNow Certified Implementation Specialist – Discovery (CIS-Discovery) or other ITOM certifications are considered a strong asset
ITIL Foundation certification is considered an asset
ABOUT THE ROLE Location: Remote Duration: 6-month contract with a high likelihood of extension
AI DISCLOSURE We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions.
APPLY NOW If you are interested in finding out more, please contact us or submit your resume. If you know someone who meets these qualifications, please feel free to forward this opportunity.
ABOUT SYSTEMATIX Systematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest-caliber consulting solutions to a diverse client base across all levels of government and private industry. Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we value diverse cultures, perspectives, and experiences. Systematix Technology Consultants Inc. has adopted the Employment Equity Policy to promote the full participation and advancement of designated groups (women, Indigenous peoples, visible minorities, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act.
Systematix. Solutions Focused. People Driven.
Enterprise Automation & Integration Engineer
We are Systematix and we are currently looking for a highly experienced Senior Enterprise Automation & Integration Engineer to design and build automation solutions supporting critical enterprise IT, compliance and business processes for one of our key clients.
ABOUT THE PROJECT Our client is a global leader in science and technology with a complex enterprise technology environment supporting operations around the world. As part of an ongoing initiative to improve efficiency and reduce manual processes across corporate IT, the organization is investing in intelligent automation, enterprise integration and modern application development.
The successful candidate will initially focus on automating two significant business processes: a new enterprise Resource Capability Tracker and a number of IT SOX evidence collection processes. From there, the role is expected to support additional automation opportunities across the organization.
This is a senior, hands-on engineering position requiring someone who can work across the full lifecycle of an automation initiative — engaging with process owners, understanding the current state, designing the target solution, building the application and integrations, and deploying a secure, production-ready solution.
ABOUT THE RESPONSIBILITIES
Design, build and deploy enterprise automation solutions integrating multiple systems of record.
Develop production integrations and data pipelines across enterprise platforms including ServiceNow, Workday, Active Directory/Entra ID, SailPoint, Asana, Jira and ServiceNow SPM.
Automate IT governance, compliance and SOX evidence collection processes.
Design and build modern web applications using React and TypeScript.
Develop Microsoft Teams applications using Teams Toolkit, Teams JavaScript SDK and appropriate SSO/OBO authentication patterns.
Design and implement robust REST API integrations using OAuth and appropriate patterns for pagination, rate limiting, retries, idempotency and reconciliation.
Develop production-grade backend services and automation using Python and/or .NET.
Use Microsoft Graph to discover and process files, metadata and related information across Microsoft Teams, SharePoint and OneDrive while respecting enterprise permissions.
Develop and maintain data integrations using Snowflake or comparable enterprise data platforms.
Design and deploy solutions using Azure application services including Container Apps, Azure Functions, Key Vault, Managed Identity, Application Insights and Azure SQL.
Implement Infrastructure as Code using Bicep, Terraform or comparable technologies.
Build and maintain CI/CD pipelines using Azure DevOps and/or GitHub Actions.
Develop automated tests and follow disciplined source control, peer review and deployment practices.
Incorporate AI-assisted development tools such as GitHub Copilot, Cursor, Claude Code or comparable technologies into engineering workflows where appropriate.
Design and implement agentic AI capabilities, including solutions leveraging Microsoft Copilot, to automate enterprise tasks and workflows.
Ensure secure handling of credentials, identity information, HR records and other sensitive enterprise data.
Design automation solutions appropriate for regulated, controlled and audited environments.
Maintain appropriate technical documentation and evidence to support audit and compliance requirements.
Conduct discovery sessions with business and technology process owners.
Document current-state processes, identify automation opportunities and develop target-state solutions.
Define clear business and technical acceptance criteria and work with stakeholders through implementation and validation.
Identify additional opportunities to replace manual processes with scalable, secure and maintainable automation.
ABOUT THE REQUIREMENTS
7+ years of experience building production-grade enterprise integrations, applications, automation solutions and/or data pipelines.
Demonstrated integration experience with at least two major enterprise domains such as:
ITSM and IT governance platforms such as ServiceNow.
HR platforms such as Workday.
Identity platforms including Active Directory, Microsoft Entra ID and/or SailPoint.
Enterprise work management platforms such as Asana, Jira or ServiceNow SPM.
Strong hands-on development experience with React and TypeScript.
Production-level development experience using Python and/or .NET.
Strong REST API and OAuth integration engineering experience.
Demonstrated understanding of enterprise integration patterns including pagination, rate limiting, retries, idempotency and reconciliation.
Experience developing applications or integrations using Microsoft Graph.
Experience working with Microsoft Teams, SharePoint and OneDrive data and permissions.
Experience with Snowflake or comparable enterprise database/data platforms.
Strong Microsoft Azure application development experience.
Experience with Azure Container Apps and/or Azure Functions, Key Vault, Managed Identity, Application Insights and Azure SQL.
Strong Infrastructure as Code experience using Bicep, Terraform or comparable technologies.
Experience building CI/CD pipelines using Azure DevOps and/or GitHub Actions.
Strong automated testing, source control and code review practices.
Experience with Docker, containers and modern cloud application deployment patterns.
Demonstrated experience delivering production automation within regulated, controlled or audited enterprise environments.
Strong understanding of security requirements associated with credentials, identity information and sensitive enterprise data.
Ability to independently conduct discovery with business and technical process owners.
Ability to translate business processes into technical designs, target-state workflows and measurable acceptance criteria.
Strong analytical, troubleshooting and problem-solving capabilities.
Excellent communication and stakeholder management skills.
PREFERRED QUALIFICATIONS
Hands-on experience with ServiceNow integrations and automation.
Experience developing Microsoft Teams applications using Teams Toolkit and Teams JavaScript SDK.
Experience implementing SSO and On-Behalf-Of authentication patterns.
Advanced Microsoft Graph experience across Teams, SharePoint and OneDrive.
Experience with SOX controls, IT compliance or automated evidence collection.
Experience working within large, global enterprise environments.
Experience with AI-assisted software engineering tools such as GitHub Copilot, Cursor or Claude Code.
Hands-on experience implementing agentic AI solutions and Microsoft Copilot-based automation.
Experience identifying and delivering enterprise process automation opportunities from initial discovery through production implementation.
ABOUT THE ROLE This is an initial 6-month contract opportunity, working remotely within Canada, with a strong likelihood of extension based on ongoing business requirements.
The successful candidate will join a highly collaborative enterprise IT environment and will be expected to operate with significant independence. This is not a role for someone who simply takes predefined technical requirements and codes against them. We are looking for an experienced engineer who can engage directly with process owners, understand the underlying business problem, recommend an appropriate solution and then personally build and deliver it. The anticipated start date is late September to early October.
AI DISCLOSURE As part of our recruitment process, Systematix may use artificial intelligence (AI) tools to assist with resume screening, candidate matching, and recruitment administration. All hiring decisions are ultimately made by our recruitment and hiring teams.
APPLY NOW If you are interested in finding out more, please contact us or submit your resume to jobs@systematix.com. Know someone who would be a great fit? We welcome referrals of qualified candidates and are always interested in connecting with talented technology professionals.
ABOUT SYSTEMATIX Systematix is a Canadian-owned Global Consulting and Resourcing firm with nearly 50 years of experience delivering technology solutions to clients across North America and the United Kingdom. We provide the highest-caliber consulting solutions to a diverse client base across all levels of government and private industry. Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we value diverse perspectives, experiences, and backgrounds.
