We are Systematix and we are currently looking for a Senior ServiceNow Developer (ITSM & ITOM) for our life sciences client.
ABOUT THE PROJECT Our client is a global life sciences organization undertaking a large-scale ServiceNow transformation across multiple regions and operating companies. As part of a global initiative to modernize and standardize IT Service Management (ITSM), the organization is implementing ServiceNow as its enterprise platform for core ITSM capabilities while expanding its IT Operations Management (ITOM) footprint. The Senior ServiceNow Developer (ITSM & ITOM) will play a critical role in designing, developing, and implementing enterprise ServiceNow solutions that extend beyond core ITSM into ITOM capabilities including Discovery, CMDB, CSDM, Service Mapping, and infrastructure integrations. Working closely with Enterprise Architects, Business Analysts, Platform Teams, and Infrastructure teams, you will deliver scalable, secure, and highly integrated solutions that improve operational visibility, automation, and service delivery across the enterprise.
ABOUT THE RESPONSIBILITIES As the Senior ServiceNow Developer (ITSM & ITOM), you will lead the development and configuration of complex ServiceNow solutions while providing technical expertise across both ITSM and ITOM capabilities. You will collaborate with cross-functional teams to translate business and infrastructure requirements into scalable technical solutions while ensuring alignment with enterprise architecture, platform governance, and ServiceNow best practices.
Responsibilities include:
Develop, configure, and customize ServiceNow applications, workflows, business rules, client scripts, UI policies, and automation across both ITSM and ITOM modules
Design, build, and support core ServiceNow modules including Incident, Problem, Major Incident Management (MIM), Change, Request, Service Catalog, Knowledge Management, CMDB, CSDM, Discovery, Service Mapping, and Event Management
Design and implement integrations between ServiceNow and enterprise monitoring, infrastructure, cloud, and third-party platforms using REST APIs, SOAP web services, IntegrationHub, and MID Servers
Design, deploy, administer, and optimize MID Server architecture, ensuring scalability, security, and high availability
Support CMDB strategy through development of data models, relationships, reconciliation processes, and CSDM alignment
Collaborate with Enterprise Platform teams and Solution Architects to ensure solutions align with enterprise architecture standards and ServiceNow platform governance
Translate business and operational requirements into scalable technical designs and implementation plans
Perform advanced platform administration activities including security configuration, ACLs, roles, groups, and Service Portal administration
Develop and execute unit testing while supporting system integration testing, regression testing, and quality assurance activities
Troubleshoot complex platform, integration, and infrastructure issues while identifying opportunities for optimization and automation
Produce and maintain technical documentation including solution designs, configuration records, integration specifications, and operational procedures
Apply ITIL principles, ServiceNow best practices, and enterprise governance standards to improve service delivery and platform performance
Identify opportunities to expand automation, improve operational efficiency, and enhance platform capabilities through continuous improvement initiatives
ABOUT THE QUALIFICATIONS
7+ years of hands-on ServiceNow development experience within large enterprise environments
Strong experience developing solutions across both ServiceNow ITSM and ITOM modules
Hands-on experience implementing Discovery, CMDB, CSDM, Service Mapping, and Event Management
Experience designing, deploying, and supporting MID Server architecture and integrations
Advanced proficiency with JavaScript, Glide APIs, Business Rules, Client Scripts, UI Policies, Flow Designer, IntegrationHub, and ServiceNow development best practices
Strong experience developing integrations using REST APIs, SOAP web services, cloud connectors, and enterprise integration technologies
Solid understanding of enterprise infrastructure, cloud platforms, networking, and monitoring technologies
Strong understanding of ITIL principles and enterprise service management practices
Experience participating in Agile software development methodologies
Excellent analytical, troubleshooting, and problem-solving skills
Excellent written and verbal communication skills
Ability to collaborate effectively across globally distributed technical and business teams
ServiceNow Certified System Administrator (CSA) certification is preferred
ServiceNow Certified Application Developer (CAD) certification is preferred
ServiceNow Certified Implementation Specialist – Discovery (CIS-Discovery) or other ITOM certifications are considered a strong asset
ITIL Foundation certification is considered an asset
ABOUT THE ROLE Location: Remote (Eastern Time) with flexibility to collaborate across additional time zones as required Duration: 6-month contract with a high likelihood of extension Work hours: Full-time, primarily aligned to Eastern Time (ET), with flexibility to support UK/Europe business hours when required
AI DISCLOSURE We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions.
APPLY NOW If you are interested in finding out more, please contact us or submit your resume. If you know someone who meets these qualifications, please feel free to forward this opportunity.
ABOUT SYSTEMATIX Systematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest-caliber consulting solutions to a diverse client base across all levels of government and private industry. Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we value diverse cultures, perspectives, and experiences. Systematix Technology Consultants Inc. has adopted the Employment Equity Policy to promote the full participation and advancement of designated groups (women, Indigenous peoples, visible minorities, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act.
Systematix. Solutions Focused. People Driven.
ServiceNow ITSM Developer – EDT
We are Systematix and we are currently looking for a ServiceNow ITSM Developer for our life sciences client.
ABOUT THE PROJECT Our client is a global life sciences organization undertaking a large-scale ServiceNow transformation across multiple regions and operating companies. As part of a global initiative to modernize and standardize IT Service Management (ITSM), the organization is implementing ServiceNow as its enterprise platform for core ITSM capabilities while expanding its IT Operations Management (ITOM) footprint. The ServiceNow ITSM Developer will play a key role in designing, developing, configuring, and supporting enterprise ServiceNow solutions that enhance operational efficiency, automate service management processes, and improve the overall user experience. Working closely with Business Analysts, Solution Architects, Project Managers, and platform teams, you will develop scalable solutions that align with ServiceNow best practices, ITIL standards, and enterprise governance requirements.
ABOUT THE RESPONSIBILITIES As the ServiceNow ITSM Developer, you will be responsible for developing, configuring, and maintaining ServiceNow applications and integrations to support enterprise ITSM processes. You will collaborate with cross-functional teams to translate business requirements into scalable technical solutions while ensuring platform stability, security, and maintainability. The successful candidate will contribute throughout the full software development lifecycle, from solution design and development through testing, deployment, and ongoing platform optimization.
Responsibilities include:
Develop, configure, and customize ServiceNow ITSM applications, workflows, business rules, client scripts, UI policies, and automation
Design, develop, and support core ServiceNow modules including Incident, Problem, Major Incident Management (MIM), Change, Request, Service Catalog, Knowledge Management, CMDB, and Service Portal
Collaborate with Business Analysts and stakeholders to analyze business and operational requirements and translate them into scalable ServiceNow solutions
Develop and maintain integrations between ServiceNow and external enterprise applications using REST APIs, SOAP web services, IntegrationHub, and related integration technologies
Perform platform administration activities including user administration, roles, groups, ACLs, Service Portal configuration, and platform maintenance
Support CMDB configuration and data management activities to ensure platform integrity and service visibility
Develop and execute unit testing while supporting system integration testing, regression testing, and quality assurance activities
Troubleshoot application defects, performance issues, and platform-related incidents while identifying opportunities for optimization
Produce and maintain technical documentation including solution designs, configuration records, technical specifications, and operational procedures
Collaborate with Enterprise Platform teams, architects, and project leadership to ensure alignment with ServiceNow architecture, governance standards, and development best practices
Apply ITIL principles and ServiceNow best practices to improve service delivery, automation, and operational effectiveness
Contribute to continuous platform improvement by recommending enhancements, automation opportunities, and development standards
ABOUT THE QUALIFICATIONS
5+ years of hands-on ServiceNow development experience supporting enterprise implementations
Strong experience developing and configuring ServiceNow ITSM modules including Incident, Problem, Change, Request, Service Catalog, Knowledge Management, CMDB, and Service Portal
Proficiency with JavaScript, Glide APIs, Business Rules, Client Scripts, UI Policies, Flow Designer, and IntegrationHub
Experience developing integrations using REST APIs, SOAP web services, MID Servers, and related integration technologies
Strong understanding of ServiceNow platform architecture and development best practices
Experience supporting platform administration including ACLs, roles, groups, user management, and security configuration
Experience participating in Agile software development methodologies
Strong analytical, troubleshooting, and problem-solving skills
Excellent written and verbal communication skills
Ability to work effectively within cross-functional, globally distributed project teams
ServiceNow Certified System Administrator (CSA) certification is preferred
ServiceNow Certified Application Developer (CAD) certification is considered a strong asset
ITIL Foundation certification is considered an asset
ABOUT THE ROLE Location: Remote (Eastern Time) Duration: 6-month contract with a high likelihood of extension Work hours: Full-time, aligned to Eastern Time (ET)
AI DISCLOSURE We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions.
APPLY NOW If you are interested in finding out more, please contact us or submit your resume. If you know someone who meets these qualifications, please feel free to forward this opportunity.
ABOUT SYSTEMATIX Systematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest-caliber consulting solutions to a diverse client base across all levels of government and private industry. Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we value diverse cultures, perspectives, and experiences. Systematix Technology Consultants Inc. has adopted the Employment Equity Policy to promote the full participation and advancement of designated groups (women, Indigenous peoples, visible minorities, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act.
