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United Kingdom

ITSM Business Analyst

We are Systematix and we are currently looking for a ServiceNow Business Analyst with experience in ITSM systems and processes to aid in our client’s implementation strategies.

Our client is looking for a Strategic Business Analyst to work with the Operations team and the Integration Program Manager to support and document the ITSM deployment project. 


    Analyzing and documenting business and technical requirements and working with business teams and IT to deploy the ITSM solution
    Creating business workflow diagrams, writing Standard Operating Procedures (SOP) including training.
    Tracking and documenting decisions.
    Working directly with the business owners of the specific areas who own the processes as well as new stakeholders and IT groups in operating companies.
    Participation in project Execution, Training and Cutover.


  • Bachelor's degree in computer science, business, or a related field.
  • 5+ years of business analysis and related experience.
  • High level of proficiency with ServiceNow ITSM .
  • Experience working with global teams and intercompany processes.
  • Strong organizational, communicational, time management and planning skills
  • Self-motivated, with excellent ability to work on own initiative
  • Excellent team-working skills with willingness and ability to engage with others at all levels of the organization
  • Ability to analyze information and present it in a clear, concise way to scientific and corporate audiences
  • Ability to work under pressure without compromising the quality of work

 This is a 3-month remote contract role to be performed in the Western European time zone.

If you are interested in finding out more, please contact us or submit your resume.  Or, if you know someone who meets these qualifications, please forward this assignment.
Systematix is a Global Consulting and Resourcing firm head quartered in Canada with offices across North America and the United Kingdom. We provide the highest caliber consulting solutions to a diverse client base that includes all levels of Government and all Private Industry sectors.

Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we don’t just accept difference, we thrive on it and believe that diverse cultures, perspectives, and experiences enhance our workforce and bring value to our community. Systematix Technology Consultants Inc has adopted the Employment Equity Policy to promote the full participation and advancement of members of the designated groups (women, indigenous peoples, members of visible minority groups, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act in the Systematix Technology Consultants Inc workforce.



Emploi: ITSM Business Analyst