Regina
SERVICE DESK ANALYST
We’re currently seeking an experienced SERVICE DESK ANALYST to support our client, a large public utility in Saskatchewan’s natural gas sector. This is a full-time, onsite contract position based in Regina, Saskatchewan, where you will play a frontline role in delivering high-quality technical support and service management to over 1,200 internal users.
The ideal candidate brings hands-on expertise in Tier 1 technical support, Windows 11, Microsoft 365, and formal ITSM environments. A proactive and self-directed approach, strong documentation skills, and a customer-service mindset are essential. Experience with Ivanti Cherwell or ServiceNow is a strong asset.
Location & Work Hours
Location: Onsite – Regina, Saskatchewan
Start Date: August 1, 2025 (preferred as soon as possible)
Duration: Through March 31, 2027, with up to four automatic one-year renewals
Work Hours: Monday to Friday, scheduled shift between 7:00 AM – 5:30 PM CST
Functional Area
Digital, Technology & Security Division – Service Desk Team
Requirements
Mandatory Requirements
• Degree or Technical Diploma in Computer Science, Information Systems, or related field – OR 5+ years of recent experience in a corporate IT Service Desk role
• Must be able to work full-time onsite in Regina, SK
• Must be willing and able to participate in on-call rotation (evenings, weekends, holidays)
• Must be able to work shifts scheduled between 7:00 AM and 5:30 PM CST
Desired Technical Experience
• Windows 11: Desktop OS troubleshooting and support
• Microsoft 365: Word, Excel, Outlook, PowerPoint, Teams, OneNote
• ITSM Tools: Ivanti Cherwell, ServiceNow (ticketing, knowledge base, escalation)
• Active Directory: User and group management
• Line-of-Business Support: Frontline application access and issue resolution
• ITIL / HDI Certification: Preferred, with certification number if available
• Remote Assistance & Troubleshooting Tools: Incident triage and resolution
• Service Management Practices: Incident, Request, Knowledge Management
• Documentation & Communication: Clear written/verbal communication with end users
• Self-Starter Attitude: Proactive, analytical, and able to prioritize tasks across multiple streams
Deliverables
• Provide first-level technical support via phone, email, chat, and self-service portal
• Resolve or escalate tickets, ensuring accurate tracking and prioritization
• Troubleshoot and resolve issues in desktop OS, Microsoft Office, and business applications
• Maintain user access, hardware inventory, and ticket documentation
• Contribute to internal knowledge base and coach users on software tools
• Participate in on-call rotation as part of a broader team support structure
• Ensure consistent and high-quality service delivery and customer satisfaction
About the Role
This position reports to the Service Desk Team, providing Tier 1 technical support to over 1,200 users across the province. The role is strictly onsite in Regina, with shifts scheduled within the 7:00 AM to 5:30 PM window.
Apply Now
If you’re interested in this opportunity, please reach out or submit your resume for consideration. Know someone perfect for this role? Feel free to share this posting!
About Systematix
Systematix is one of Canada’s largest privately owned National Consulting and Resourcing firms. With offices across the country, we provide high-impact consulting services to both public and private sector clients. We are committed to building a diverse and inclusive workplace and strongly encourage applications from equity-deserving communities.
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