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Salesforce Business Systems Analyst

We are Systematix and we are looking for a Business Systems Analyst with hands-on experience working in Salesforce environment to fill a six-month contract position with one of our key clientele in Toronto.

About the Project

As Business Systems Analyst you will play a vital role in operational and strategic capabilities as part of a service group team that acts as a resource base for all functional areas of the organization. This role will give you exposure to many areas of our client’s business and the opportunity to develop broad-based experience for a variety of other growth-oriented roles in the company. Strong initiative, analytical skills, and teamwork are rewarded with opportunities for higher responsibility and advancement.

About the Responsibilities

  • Help build, manage and support applications built on Salesforce platform.
  • Create tools in multiple platforms (SQL, Salesforce, Excel, SharePoint, etc.) to help manage the day-to-day responsibilities or create reports for various functional areas.
  • Work with key stakeholders and external partners to analyze business challenges, and design practical and achievable solutions.
  • Partner with operational groups to redesign or design, optimize processes, and implement new business systems to improve operations.
  • Engage and enhance relationships with business and IT stakeholders to prioritize projects and align IT priorities with business objectives.
  • Document functional, business, and technical requirements for implementing solutions to support business strategies.
  • Take initiative to resolve escalated production issues and steps to minimize future issues.
  • Be flexible with shifting priorities and effectively function under deadlines with minimal supervision.
  • Manage projects and changes as assigned through the full SDLC, from inception to roll-out. Remove barriers, and inform and enable project teams for successful implementation.
  • Collaborate with IT implementation teams to ensure tools or software packages are implemented according to specification and function properly before they are released to production. Follow up on delivery, review and report results after roll-out.

About the Requirements

  • Minimum 5 years of experience in business analysis or a similar technical role with 2-3 years of experience working in Salesforce environment.
  • Undergraduate degree, preferably in a technical or engineering field.
  • Hands-on experience working with Salesforce ecosystem including knowledge of Sales Cloud, Service Cloud, and Lightning UI.
  • Hands-on experience using Salesforce products to develop business or client solutions – configuring Salesforce CRM products, modifying screens, changing workflows, validation rules, security controls, data analysis, and reporting.
  • Self-starter, motivated, results-oriented with exceptional analytical and technical skills.
  • Proven effectiveness at managing multiple tasks of varying complexities, meeting tight deadlines and working well under pressure.
  • Ability to actively listen, visualize and brainstorm with clients to create optimal solutions to complex business problems.
  • Excellent written and verbal communication skills along with experience writing business requirements, use cases, process flows, and functional specifications.
  • Strong skills and experience working with SQL, data analysis & manipulation, and relational databases.
  • Familiarity with software development and project management lifecycle practices.

About the Role

This is a six (6) month hybrid (remote and onsite) contract position with strong opportunity to extend, or turn into fulltime work based on performance. While opportunities to work remote-only for exceptional candidates can be accommodated, preference will be given to candidates who can work locally onsite at client’s Mississauga offices.

Apply now

If you are interested in finding out more, please contact us or submit your resume to Or, if you know someone who meets these qualifications, please forward this assignment opportunity to them.

About Systematix

Systematix is one of Canada’s largest privately-owned National Consulting and Resourcing firms. With offices across North America we provide the highest caliber consulting solutions to a diverse client base that includes all levels of Government and private industry sectors.

Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer.

At Systematix, we bring people and projects together!


Job: Salesforce Business Systems Analyst