IT Technical Analyst – Hybrid
We are Systematix and we are currently looking for a motivated IT Technical Analyst to be a contributor to the IT Operations team with one of our key clientele.
ABOUT THE PROJECT:
Our client is one of North America’s leading Scientific Test and Measurement organizations, with offices worldwide. In this 1st level Technical Support role, you will be responsible for supporting remote users on the phone and/or email, as well as providing deskside service within our client’s location. You will also be responsible for some project work and will be required to upgrade new software and hardware.
ABOUR THE RESPONSIBILITIES:
Providing user and administrative support for IT systems, applications, and Infrastructure
Providing technical guidance to users and management for IT related issues and queries
Performing maintenance and troubleshooting of all relevant hardware, software, and systems
Performing routine IT operation tasks (ex: backups)
Configuration, installation & deployment of IT equipment and related peripherals
Ensuring appropriate IT related procedures are enforced.
Developing a working knowledge of department specific applications
Providing training to end user community as required.
ABOUT THE REQUIRED SKILLS:
Degree or Diploma in Computer Science or related field
Up-to-date professional IT certification
3+ year experience of providing end user desktop support
3+ year experience of PC applications / operating systems / hardware
Good knowledge of IT hardware and associated peripherals
Windows 10 knowledge, including imaging methods, hardware, and software troubleshooting.
Strong Experience with Microsoft Office suite products
Good understanding of Microsoft Teams
Basic client network troubleshooting
Familiarity with Dell Technologies equipment
Active Directory experience
SCCM client device maintenance experience
Ability to rapidly learn new hardware and software
Superior communication skills and a team-oriented, collaborative orientation
ABOUT THE ROLE:
This is a 12 month hybrid contract position, located in our client’s San Jose offices. Expectation is to be onsite 2-3 days/week.
If you are interested in finding out more, please contact us or submit your resume. Or, if you know someone who meets these qualifications, please forward this assignment.
Systematix is one of North America’s largest privately owned National Consulting and Resourcing firms. With offices across Canada and the US, we provide the highest caliber consulting solutions to hundreds of Regional, National, Provincial and Federal Government clientele.
At Systematix, we pride ourselves in taking care of our consultant partnerships – by doing the little things that matter – like taking the time to get to know you, knowing when an opportunity is the perfect fit, informing you every step of the way, and building the foundation for long term relationships. We do the same with out clients, concerning ourselves more with the project than the position, so that we have the information you need to ensure an opportunity is right for you. We only work with people who enjoy making a difference.
At Systematix, we bring people and projects together!