IT Support Analyst (onsite)
Systematix is currently looking for an IT Operations Analyst help with the implementation of a diverse global IT Operations network, for one of the world’s leaders in Life Sciences technologies.
ABOUT THE PROJECT
Our client is one of the world’s leading Life Sciences, with offices around the globe. Working as Infrastrucutre Operations Analyst for the Client technologies division, you will be responsible for providing support for l IT Operations including service desk, system administration, development, security and support of all relevant IT infrastructure, systems and applications.
Your responsibilities in the role will be:
Providing user and administrative support for IT systems, applications and Infrastructure
Providing technical guidance to users and management for IT related issues and queries
Performing maintenance and troubleshooting of all relevant hardware, software and systems
Performing routine IT operation tasks (ex: backups)
Configuration, installation & deployment of IT equipment and related peripherals
Ensuring appropriate IT related procedures are enforced
Developing a working knowledge of department specific applications
Identifying opportunities and recommend solutions for improving service, efficiency and effectiveness
Logging into and using telephone and computer based Service Desk system to record all support activities
Logging into and providing support to the IT Hotline
Contributing to meeting the departmental key performance indicators
Providing training to end user community as required
ABOUT THE QUALIFICATIONS
Associate’s Degree in Information Technology (or equivalent)
Up-to-date professional IT certification
3+ year experience of providing end user desktop support
3+ year experience of PC applications / operating systems / hardware
Good knowledge of IT hardware and associated peripherals
Good knowledge of Microsoft operating system and Office applications
Ability to use technical documentation and diagnostic tools to solve hardware and software problems
Ability to work as part of a team
Good judgment and strong analytical skills as well as follow-up and organizational skills
Strong written and verbal communication skills
ABOUT THE ROLE
This is a 4-month onsite contract role to be performed in the central Wales area. There is a strong possibility of extension for this contract.
If you are interested in finding out more please contact us or submit your resume to email@example.com.
Systematix is one of North America's largest privately owned National Consulting and Resourcing firms. We provide the highest caliber consulting solutions to a diverse client base that includes all levels of Government and all Private Industry sectors.
Job: IT Support Analyst (onsite)
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