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Bilingual Service Desk Analyst (*18 Month Contract*)

We are Systematix and we are looking for aBilingual Service Desk Analyst to fill a 18-monthcontractposition forone of our key clientele in Toronto.


This is a hybrid role where training will take place in-office (Downtown Toronto) for the first week and at least 1 in-office working day per week will be required thereafter, as needed. The position will report toAssociate Director, Service Desk.


General duties:

  • Provide first level contact and convey resolutions to customer issues;
  • Properly escalate unresolved queries to the next level of support;
  • Provide user support for mobile, telephony, desktop/laptop, standard productivity applications, peripherals and end-user computing devices;
  • Assist with desk and office moves and physical re-location of end user IT assets;
  • Provide on-call support as

Productivity & Collaboration

  • Deliver productivity and collaboration tools to the business;
  • Creation, implementation and maintenance of standard desktop & laptop images and configurations suitable for the various user groups;
  • Provide technical support by performing installation, repair, and preventative maintenance of end user software and hardware;
  • Troubleshoot end user software and hardware failures and identify and escalate related network problems;
  • Performs post-resolution follow-ups to service requests and problem tickets;
  • Creation and maintenance of appropriate documentation to ensure consistency, accuracy and efficiency of key processes for example quick reference cards and FAQs;
  • Monitor and report on desktop or laptop problem resolution, change implementation capacity and performance issues;
  • Other duties as assigned by reporting


  • 3-5 years of experience in a Service Desk role;
  • Bilingualism (English and French) is a must
  • Possess a strong technical and customer service culture
  • Excellent interpersonal skills and the ability to adapt to a wide range of user skills;
  • Ability to manage multiple high priority initiatives in a fast paced highly technical environment;
  • Must have knowledge of information systems hardware, software, connectivity, and database management;
  • Must be able to work flexible hours as needed;
  • Strong analytical and organizational skills;
  • Solid business orientation: ability to see solutions in the simplest most cost-effective manner;


This a 18-monthcontractopportunityina hybrid role of remote and onsite work at client's downtown Toronto offices.


If you are interested in finding out more, please contact us or submit your resume, if you know someone who meets these qualifications, please forward this assignment opportunity to them.


Systematix is one of Canada’s largest privately-owned National Consulting and Resourcing firms. With offices across North America we provide the highest caliber consulting solutions to a diverse client base that includes all levels of Government and private industry sectors.

Systematix is committed to creating a diverse, inclusive environment and is proud to be anequal opportunity employer.

At Systematix, we bring people and projects together!


Job: Bilingual Service Desk Analyst (*18 Month Contract*)

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