{"id":6074,"date":"2026-08-19T17:25:09","date_gmt":"2026-08-19T22:25:09","guid":{"rendered":"https:\/\/systematix.com\/opportunity\/it-deskside-support-analyst-2\/"},"modified":"2026-08-19T17:25:09","modified_gmt":"2026-08-19T22:25:09","slug":"it-deskside-support-analyst-2","status":"publish","type":"opportunity","link":"https:\/\/systematix.com\/fr\/opportunity\/it-deskside-support-analyst-2\/","title":{"rendered":"IT Deskside Support Analyst"},"content":{"rendered":"

IT Deskside Support Analyst<\/strong><\/h1>\n

We are Systematix and we are currently looking for an IT Deskside Support Analyst for our client.<\/p>\n

ABOUT THE PROJECT:<\/strong><\/h2>\n

Our client is looking for a hands-on IT support generalist to provide Level 2 deskside support within a mixed Windows PC and Apple Mac environment at their Concord, Ontario location. The role requires strong troubleshooting skills across hardware, software, peripherals and other end-user technologies.<\/p>\n

ABOUT THE RESPONSIBILITIES:<\/strong><\/h2>\n

You will:<\/p>\n

    \n
  • Diagnose and resolve desktop, laptop, operating system, application and peripheral issues.\n
  • Install, configure, troubleshoot and replace Windows PCs, Apple Macs and related hardware.\n
  • Image, configure and deploy desktops and laptops, including operating systems and standard applications.\n
  • Support Microsoft 365\/Office applications including Outlook, Word, Excel, PowerPoint and Teams.\n
  • Troubleshoot monitors, docking stations, printers and other end-user peripherals.\n
  • Support workstation moves, equipment replacements, hardware refreshes and new-user setups.\n
  • Respond to service requests, document incidents and troubleshooting activities, and take ownership of issues through resolution or appropriate escalation.\n
  • Work collaboratively with infrastructure, network, security and other internal IT teams to resolve issues, maintain service levels and minimize business disruption.\n
  • Maintain hardware inventory and asset records.\n
  • Provide occasional support for Apple iPhones\/iOS devices and meeting-room technology.<\/ul>\n

    REQUIREMENTS:<\/strong><\/h2>\n

    Must-have:<\/p>\n

      \n
    • 3\u20135+ years of hands-on Level 2 deskside, desktop or field IT support experience.\n
    • Strong desktop and laptop hardware troubleshooting skills.\n
    • Strong Windows PC\/OS experience and working knowledge of Apple Mac\/macOS.\n
    • Experience with computer imaging, configuration and deployment.\n
    • Good working knowledge of Microsoft 365\/Office.\n
    • Experience troubleshooting monitors, docking stations, printers and other peripherals.\n
    • Experience working with an ITSM or ticketing system; experience with a specific platform is not required.\n
    • Strong troubleshooting, customer-service and communication skills.\n
    • Ability to independently manage multiple issues and take ownership through resolution.<\/ul>\n

      Nice-to-have:<\/p>\n

        \n
      • Exposure to endpoint-management or deployment tools such as Intune, SCCM\/MECM, Autopilot or Jamf.\n
      • Familiarity with Active Directory or Microsoft Entra ID.\n
      • Experience with hardware asset management and inventory.\n
      • Experience supporting Apple iPhones\/iOS devices.\n
      • Experience supporting Teams, meeting-room or AV technology.\n
      • Experience supporting users within a large corporate, industrial or distributed environment.\n
      • Relevant technical certifications such as CompTIA A+, Microsoft 365\/Endpoint Administrator or ITIL Foundation are considered an asset.<\/ul>\n

        ABOUT THE ROLE:<\/strong><\/h2>\n

        Location: Concord, Ontario \u2013 100% onsite, 5 days per week
        Duration: 6 months to start, with extensions likely based on good performance
        Start date: ASAP; reasonable notice periods can be accommodated
        Work hours: Monday\u2013Friday; assigned shift within the 6:30 a.m.\u20135:00 p.m. support window<\/p>\n

        PAY DISCLOSURE:<\/strong><\/h2>\n

        The hourly pay range for this position is $28\u2013$32\/hour CAD, commensurate with experience, skills and qualifications.<\/p>\n

        AI DISCLOSURE:<\/strong><\/h2>\n

        We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions.<\/p>\n

        APPLY NOW:<\/strong><\/h2>\n

        If you are interested in finding out more, please contact us or submit your resume. Or, if you know someone who meets these qualifications, please forward this assignment.<\/p>\n

        ABOUT SYSTEMATIX:<\/strong><\/h2>\n

        Systematix is one of Canada\u2019s largest privately-owned National Consulting and Resourcing firms. With offices across North America, we provide the highest-caliber consulting solutions to a diverse client base that includes all levels of government and private industry sectors.<\/p>\n

        Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer.<\/p>\n

        Systematix. Solutions Focused. People Driven.<\/p>\n","protected":false},"excerpt":{"rendered":"

        IT Deskside Support Analyst We are Systematix and we are currently looking for an IT Deskside Support Analyst for our client. ABOUT THE PROJECT: Our client is looking for a hands-on IT support generalist to provide Level 2 deskside support within a mixed Windows PC and Apple Mac environment at their Concord, Ontario location. The […]<\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false},"opportunity_type":[16],"opportunity_category":[29],"class_list":["post-6074","opportunity","type-opportunity","status-publish","hentry","opportunity-type-contract","opportunity-category-technical-analyst"],"acf":[],"yoast_head":"\nIT Deskside Support Analyst - Systematix<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/systematix.com\/fr\/opportunity\/it-deskside-support-analyst-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Deskside Support Analyst - Systematix\" \/>\n<meta property=\"og:description\" content=\"IT Deskside Support Analyst We are Systematix and we are currently looking for an IT Deskside Support Analyst for our client. 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