{"id":6058,"date":"2026-08-17T11:25:12","date_gmt":"2026-08-17T16:25:12","guid":{"rendered":"https:\/\/systematix.com\/opportunity\/agente-au-centre-dexperience-client-service-a-la-clientele\/"},"modified":"2026-08-21T14:25:07","modified_gmt":"2026-08-21T19:25:07","slug":"agente-au-centre-dexperience-client-service-a-la-clientele","status":"publish","type":"opportunity","link":"https:\/\/systematix.com\/fr\/opportunity\/agente-au-centre-dexperience-client-service-a-la-clientele\/","title":{"rendered":"Agent(e) au Centre d\u2019exp\u00e9rience client | Service \u00e0 la client\u00e8le"},"content":{"rendered":"<p><strong>Agent(e) au Centre d\u2019exp\u00e9rience client | Service \u00e0 la client\u00e8le<\/strong><\/span><\/p>\n<p>Lieu : Montr\u00e9al (pr\u00e9sentiel)<br \/>Dur\u00e9e : Mandat de 4 mois avec possibilit\u00e9 de prolongation<br \/>Horaire variable (jour, soir et fin de semaine), 37,5h par semaine<br \/>Bilinguisme requis: Fran\u00e7ais et Anglais<\/span><\/p>\n<p><strong>Faites une diff\u00e9rence \u00e0 chaque appel<\/strong><\/span><br \/>Vous aimez aider les gens, trouver des solutions et offrir un service \u00e0 la client\u00e8le exceptionnel?<\/span><br \/>Nous recherchons des Agent(e)s au Centre d\u2019exp\u00e9rience client pour accompagner une client\u00e8le dans ses besoins bancaires quotidiens et l\u2019utilisation de solutions \u00e9lectroniques. Gr\u00e2ce \u00e0 votre \u00e9coute, votre professionnalisme et votre d\u00e9sir de bien servir les clients, vous contribuerez directement \u00e0 offrir une exp\u00e9rience simple, efficace et positive.<\/span><\/p>\n<p><strong>Votre r\u00f4le<\/strong><\/span><br \/>\u00c0 titre d&rsquo;agent(e) au service \u00e0 la client\u00e8le, vous serez appel\u00e9(e) \u00e0 :<\/span><\/span><\/p>\n<ul>\n<li>\n<p>R\u00e9pondre aux appels de la client\u00e8le;<\/span><\/span><\/p>\n<\/li>\n<li>\n<p>Comprendre les besoins des clients et proposer des solutions adapt\u00e9es;<\/span><\/span><\/p>\n<\/li>\n<li>\n<p>Accompagner les utilisateurs dans l&rsquo;utilisation des applications et services en ligne;<\/span><\/span><\/p>\n<\/li>\n<li>\n<p>Conseiller les clients sur diff\u00e9rentes solutions transactionnelles ou de cr\u00e9dit;<\/span><\/span><\/p>\n<\/li>\n<li>\n<p>Diriger les demandes sp\u00e9cialis\u00e9es vers les \u00e9quipes appropri\u00e9es;<\/span><\/span><\/p>\n<\/li>\n<li>\n<p>Collaborer activement avec vos coll\u00e8gues et partager vos connaissances.<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p><strong>Profil recherch\u00e9<\/strong><\/span><\/span><\/p>\n<ul>\n<li>\n<p>Dipl\u00f4me d\u2019\u00e9tudes secondaires (DES);<\/span><\/span><\/p>\n<\/li>\n<li>\n<p>Exp\u00e9rience en service \u00e0 la client\u00e8le;<\/span><\/span><\/p>\n<\/li>\n<li>\n<p>Excellentes aptitudes en communication et en \u00e9coute;<\/span><\/span><\/p>\n<\/li>\n<li>\n<p>Esprit d\u2019\u00e9quipe et attitude positive;<\/span><\/span><\/p>\n<\/li>\n<li>\n<p>Sens de l\u2019initiative et capacit\u00e9 d\u2019adaptation;<\/span><\/span><\/p>\n<\/li>\n<li>\n<p>Souci d&rsquo;offrir une exp\u00e9rience client de grande qualit\u00e9;<\/span><\/span><\/p>\n<\/li>\n<li>\n<p>Disponibilit\u00e9 pour travailler selon un horaire variable incluant les jours, soirs et fins de semaine;<\/span><\/span><\/p>\n<\/li>\n<li>\n<p>Ma\u00eetrise du fran\u00e7ais et de l\u2019anglais.<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p><strong>Ce que vous y gagnerez<\/strong><\/span><\/span><\/p>\n<ul>\n<li>\n<p>Une exp\u00e9rience enrichissante au sein d\u2019un environnement stimulant et inclusif<\/span><\/span><\/p>\n<\/li>\n<li>\n<p>L\u2019accompagnement de formateurs, d\u2019experts et de gestionnaires exp\u00e9riment\u00e9s<\/span><\/span><\/p>\n<\/li>\n<li>\n<p>Une culture de collaboration favorisant l\u2019apprentissage et le d\u00e9veloppement professionnel<\/span><\/span><\/p>\n<\/li>\n<li>\n<p>Une occasion d\u2019acqu\u00e9rir de nouvelles comp\u00e9tences dans le domaine du service \u00e0 la client\u00e8le et des services financiers<\/span><\/span><\/p>\n<\/li>\n<li>\n<p>Possibilit\u00e9 de prolongation du mandat<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p><strong>Formation compl\u00e8te d\u00e8s votre arriv\u00e9e<\/strong><\/span><br \/>Votre int\u00e9gration d\u00e9bute par une formation r\u00e9mun\u00e9r\u00e9e de quatre semaines sur site.<\/span><\/p>\n<p>Cette formation vous permettra de :<\/span><\/span><\/p>\n<ul>\n<li>\n<p>D\u00e9couvrir l\u2019environnement du centre de contact client;<\/span><\/span><\/p>\n<\/li>\n<li>\n<p>Rencontrer votre \u00e9quipe et vos coll\u00e8gues;<\/span><\/span><\/p>\n<\/li>\n<li>\n<p>Apprendre les produits, services et technologies utilis\u00e9s;<\/span><\/span><\/p>\n<\/li>\n<li>\n<p>D\u00e9velopper vos comp\u00e9tences gr\u00e2ce \u00e0 un apprentissage pratique accompagn\u00e9 d\u2019un formateur.<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p><strong>Horaire<\/strong><\/span><br \/>Le centre de contact client est ouvert :<\/span><br \/><strong>Du Lundi au Dimanche, de 6 h \u00e0 22 h<\/strong><\/span><br \/>Votre horaire sera communiqu\u00e9 trois semaines \u00e0 l\u2019avance afin de faciliter votre organisation.<\/span><\/p>\n<p><strong>Vous \u00eates reconnu(e) pour votre \u00e9coute, votre professionnalisme et votre d\u00e9sir d&rsquo;aider les autres? <\/strong><\/span><br \/><strong>Nous aimerions vous rencontrer!<\/strong><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Agent(e) au Centre d\u2019exp\u00e9rience client | Service \u00e0 la client\u00e8le Lieu : Montr\u00e9al (pr\u00e9sentiel)Dur\u00e9e : Mandat de 4 mois avec possibilit\u00e9 de prolongationHoraire variable (jour, soir et fin de semaine), 37,5h par semaineBilinguisme requis: Fran\u00e7ais et Anglais Faites une diff\u00e9rence \u00e0 chaque appelVous aimez aider les gens, trouver des solutions et offrir un service \u00e0 [&hellip;]<\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false},"opportunity_type":[],"opportunity_category":[66],"class_list":["post-6058","opportunity","type-opportunity","status-publish","hentry","opportunity-category-conseiller"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - 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